Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, order processing may take slightly longer. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Times

Estimated delivery times depend on your location.

United States
Estimated delivery: 7–12 business days

Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer free shipping promotions for qualifying orders.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Lunava is not responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, please contact us immediately before the order is shipped.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our support team and we will assist you in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item so we can assist you with a replacement or solution.